Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Lumosics Car Model.

Throughout the site, the terms “we,” “us,” and “our” refer to Lumosics Car Model.

Lumosics Car Model offers this website, including all information, tools, products, and services available from this site, to you conditioned upon your acceptance of these Terms of Service.

By visiting our website, purchasing a product, creating an account, submitting information, or otherwise using our services, you agree to be bound by these Terms of Service.

If you do not agree with these Terms of Service, you should not use this website or purchase products from us.

We may update or modify these Terms of Service from time to time. The latest version will be posted on this page.

1. ONLINE STORE TERMS

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our products or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or other harmful materials through our website.

A violation of these Terms of Service may result in suspension or termination of access to our services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone where permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, service, product content, images, descriptions, or other materials without our prior written permission.

We reserve the right to modify, suspend, or discontinue any part of the website or services at any time.

3. PRODUCT INFORMATION

We make reasonable efforts to display product information accurately, including:

- Product names
- Scale
- Colors
- Features
- Materials
- Images
- Pricing
- Availability

However, product colors may appear slightly different depending on your screen, lighting conditions, or manufacturing batches.

Diecast model cars may also have minor variations in paint, assembly, packaging, or small decorative details.

Product images are intended to represent the product as accurately as reasonably possible.

We reserve the right to correct product descriptions, specifications, pricing, or other information if errors are identified.

4. MODEL CAR PRODUCTS

Our products are collectible diecast model cars and related accessories.

Some products may contain small parts, movable components, sharp decorative details, or fragile elements.

Customers should review product information carefully before purchase.

Unless specifically stated otherwise, collectible model cars are not intended for very young children.

Customers are responsible for determining whether a product is appropriate for the intended user.

5. PRICES

All prices displayed on our website are subject to change without notice.

The final price shown at checkout will apply to your order.

Prices may vary based on product options, promotions, currency conversion, location, or other factors.

Discount codes and promotional offers may be subject to separate terms and may not always be combined.

6. ORDERS

After placing an order, you may receive an order confirmation email.

An order confirmation does not necessarily mean that the order has been fully accepted or shipped.

We reserve the right to cancel, limit, or refuse an order where reasonably necessary, including in cases involving:

- Pricing errors
- Product availability
- Suspected fraud
- Incorrect payment information
- Shipping restrictions
- Technical errors
- Unusual order activity

If we cancel an order after payment has been received, the applicable payment amount will be refunded.

7. PAYMENT

Payment must be successfully authorized before an order can be processed.

Available payment methods may include PayPal, credit or debit cards, and other payment options displayed at checkout.

Payment processing may be provided by third-party payment service providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We do not directly control third-party payment processing systems and are not responsible for delays caused solely by a payment provider.

8. ORDER PROCESSING

Orders are typically processed within 1–2 business days after payment has been successfully completed.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing time is separate from estimated shipping time.

9. SHIPPING

Lumosics Car Model offers FREE Standard Shipping on all orders with no minimum purchase requirement.

Standard Shipping:
Estimated delivery time is 3–6 business days after dispatch.

Expedited Shipping:
Estimated delivery time is 2–3 business days after dispatch.

Expedited Shipping fees, where applicable, will be displayed at checkout before payment.

Shipping times are estimates and are not guaranteed.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

- Carrier delays
- Weather
- Customs processing
- Public holidays
- Transportation disruptions
- Incorrect shipping information
- Unusually high shipping volumes

For complete shipping information, please review our Shipping Policy.

10. SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information.

If you notice an error in your shipping address, please contact us as soon as possible at:

contact@lumosicscarmodel.com

We will make reasonable efforts to update the information before shipment.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

11. TRACKING

Tracking information may be provided after your order is dispatched.

Tracking information may take approximately 24–48 hours to update after shipment.

Customers may also use the Track Your Order page on our website where available.

12. CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT, or other local charges.

Unless otherwise stated at checkout, such charges are the responsibility of the customer.

Customs requirements and charges are determined by local authorities and are outside our direct control.

13. RETURNS

Eligible products may be returned within 30 days of delivery in accordance with our Refund & Return Policy.

Returned products should generally be:

- Unused
- In the condition received
- Complete with included accessories and parts
- In original packaging where reasonably possible

Customers must contact us before returning a product.

Return requests can be sent to:

contact@lumosicscarmodel.com

14. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Customers should inspect orders after delivery.

If an item arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us within 7 days of delivery.

Please provide:

- Order number
- Description of the issue
- Clear photos or video
- Packaging photos where applicable

After reviewing the issue, we may provide a replacement, replacement parts, refund, partial refund, or another appropriate solution.

15. REFUNDS

Approved refunds will generally be returned to the original payment method.

Processing times after a refund is issued may vary depending on the bank, card issuer, PayPal, or other payment provider.

Original Expedited Shipping fees are generally non-refundable for change-of-mind returns.

For complete information, please review our Refund & Return Policy.

16. ORDER CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible at:

contact@lumosicscarmodel.com

We will make reasonable efforts to accommodate cancellation or modification requests before shipment.

Once an order has already been dispatched, the order may need to be handled under our return process.

17. ACCURACY OF INFORMATION

We make reasonable efforts to ensure the information on our website is accurate and current.

However, the website may occasionally contain typographical errors, inaccuracies, or omissions related to:

- Product descriptions
- Pricing
- Promotions
- Availability
- Shipping information
- Product specifications

We reserve the right to correct errors and update information where appropriate.

18. OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our website may provide access to third-party services, applications, tools, payment providers, tracking services, analytics systems, or other integrations.

These services may be operated independently from Lumosics Car Model.

Your use of third-party services may also be subject to the provider's own terms and privacy policies.

We are not responsible for third-party services to the extent permitted by applicable law.

19. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

Third-party websites are not controlled by us.

We are not responsible for the content, availability, privacy practices, or policies of third-party websites.

You should review the applicable policies before using third-party services.

20. REVIEWS AND USER CONTENT

If you submit a product review, image, comment, suggestion, or other content to our website, you confirm that you have the right to submit that content.

You must not submit content that is unlawful, abusive, misleading, defamatory, infringing, malicious, or otherwise inappropriate.

We may remove or moderate submitted content where reasonably necessary.

21. INTELLECTUAL PROPERTY

The website and its content, including our branding, layout, graphics, text, product presentation, and original materials, are protected by applicable intellectual property laws.

Third-party trademarks, vehicle names, manufacturer logos, and related intellectual property belong to their respective owners.

Unless otherwise stated, Lumosics Car Model is not affiliated with, sponsored by, or endorsed by vehicle manufacturers merely because their vehicle names or models appear on our website.

22. PROHIBITED USES

You may not use our website or services to:

- Violate applicable laws
- Commit fraud
- Attempt unauthorized access
- Distribute malware
- Interfere with website security
- Collect personal information unlawfully
- Misrepresent your identity
- Infringe intellectual property rights
- Use automated systems in a manner that disrupts the website

We reserve the right to restrict access for prohibited activity.

23. PRIVACY

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, share, and protect personal information.

24. DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide a reliable website and accurate product information.

However, except where required by applicable law, we do not guarantee that the website will always be uninterrupted, error-free, or continuously available.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

25. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Lumosics Car Model will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use our website or services.

Nothing in these Terms limits liability where such limitation is prohibited by law.

26. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

27. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

28. TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using our website at any time.

We may suspend or terminate access where a user materially violates these Terms or applicable law.

29. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and other policies published on our website, constitute the agreement governing your use of our website and services.

30. GOVERNING LAW

These Terms will be interpreted in accordance with applicable laws and mandatory consumer protection requirements.

Nothing in these Terms is intended to remove any consumer rights that cannot legally be waived or restricted.

31. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any updated version will be posted on this page.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms where permitted by applicable law.

32. CONTACT INFORMATION

Questions about these Terms of Service, orders, shipping, returns, or our services may be sent to:

33.GOVERNING LAW AND VENUE

These Terms of Service and any separate agreements whereby lumosicscarmodel provides you shall be governed by and construed in accordance with the laws of Hong Kong SAR.

Lumosics Car Model

Email:
contact@lumosicscarmodel.com

Website:
https://lumosicscarmodel.com